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Professional Piano Technicians in Adelaide

Piano FAQs

We’re asked a lot of different questions about pianos, piano repair, piano moving, and just about everything to do with our favourite instrument! Some of the most commonly asked questions are listed below. Please contact us if you have any questions or would like more information about our pianos or piano services. You can also schedule an appointment to visit one of our Adelaide stores.

An acoustic piano’s tuning is the art of adjusting its strings so they are acoustically in harmony with each other and with each other’s notes.

Frequency-based scaling is made possible by pitch, a perceptual property of sound.

The pitch of the piano will allow the composer’s music to be reproduced accurately. Pitch is crucial to aspiring pianists because they need to remember what a note sounds like. Notes should sound the same whether they are played at home, at school, or by the teacher.

Music instruments today are tuned mostly to concert pitch (440Hz).

Those A=441Hz and A=442Hz are also common standards. We can tune to any different standard you desire

There could be as little as 30 minutes or as much as 1 and a half hours, depending on whether a pitch raise takes place before tuning.

The tension of piano strings decreases with time and repeated use. Similarly, string tension can change when a piano expands and contracts with changes in temperature and humidity. Metal and wood both expand and contract differently!

In pitch raising, all strings are tightened a little bit more quickly than usual.  In normal tuning, the strings are adjusted to their specified tension accurately through a slower, more precise tuning.

There is a natural loss of tension as piano strings get older. Strings may not be able to maintain an increase in tension if there is too much tension lost during tuning. Tuning a piano applies tension to the strings of the piano once the needle starts to move back and forth on them. As a result, a very approximate tuning is possible while raising the pitch. An elevated pitch must be performed in several parts of the instrument, one at a time, so as to achieve a stable and long-lasting tuning.

Once a year for domestic use, or every three to six months for heavier usage. Before every performance or recording, for professionals.

We will determine whether a pitch raise is necessary before tuning a piano depending on its overall pitch.

Piano assessment: If the piano doesn’t work, we can’t tune it! If more time is needed for a fix, our technicians will recommend making another appointment. Our technicians can bring additional tools if there are problems with your piano, so please let us know if there are any issues when you book your service.

In the event that further service is needed, our technicians can suggest it.

We use the equal temperament system to tune our pianos acoustically by ear.

We certainly can!

Whenever you book, please include details so that we may accommodate you.


Increased humidity causes components to swell, increasing friction in the process. The piano technicians at our company will diagnose the problem and recommend a course of action.

Depending on where the string is located, it may take up to 30 minutes.

Whenever possible, it is necessary to order new copper-wound bass strings and replace them at a later date.

Corrosion-induced string breaks usually occur due to repeated heavy impacts. Also, manufacturing defects can lead to their breakdown.

Most of the time, friction between pedal assembly components is the culprit.

The piano may have been damaged by a foreign object that fell inside, or by loose or damaged screws or lock parts. It is a special joy for our technicians to locate these troublemakers!

If you would like a quote, we can do that; we provide them before the repairs are done.

In order to ensure a perfect match with the salvaged ivory and ebony keytops which we hold, replacement keytops will be made in the same way.

The parts mentioned above are available to us and will be replaced if necessary.

Our recommendation is not to add castors to pianos that were not designed with them. If you add castors, you might have an uncomfortable time using the pedals since the piano will be higher and higher. In addition to compromising stability, adding castors makes the piano potentially dangerous for small children.

We will be able to help you out, if you could let us know how long the piano is or what model piano it is.

If you need these repairs done, we can supply you with a quote.


To adjust the volume and timbre of the piano, you have to adjust the acoustics of each note.

As the piano is played over time, its tone becomes brighter and brassier. The difference is noticeable after voicing.

As the hammer strikes the strings, it compacts the layers of wool compressed in the hammers. A stronger hammer, in turn, results brighter tones due to this density increase.

Mellow, balanced and rounded are usually characteristics of voiced pianos. For a first-hand experience of our voiced instruments, visit our studio today!

Hammers become grooved and even flattened when repeatedly struck by strings. During hammer filing, grooves are removed from the hammers and the shape of the hammers is restored, allowing for efficient voicing. Before voicing your piano, piano technicians can inspect it for any hammer-filing that may be necessary.

The amount of work required can vary between one and four hours.

It depends on your preferences and skill level; our piano technicians will assist you during the consultation.


Regulation is the process of making adjustments to a piano assembly so that it is easier to play. About 25 adjustments are needed for every note to function correctly due to its approximately 100 components.

In regulating a piano, you have more control of expression since you have consistency of touch across all notes. Regulating concert and examination pianos is an integral part of our work. Having your practice piano tuned to the same level as your piano before you perform will help you prepare more effectively for the event.

Students often find performing on examination and concert pianos difficult due to the difference in touch between practice pianos and examination pianos.

The length of time it will take to service your piano depends on its condition. Our piano technicians can provide the necessary assessment.

Fortunately, we take every measure to make sure that our piano technicians are adding extra time to every tuning in order to help them foresee any potential issues with the piano.

Within our manufacturing capacity, yes.


It is at our showroom at 33 Riverbank Circuit, Campbelltown SA 5074. We also have repair centres in Adelaide Hills (Mount Barker) and Salisbury. Please call us to schedule an appointment if you would like to visit!

It is our general practice, particularly when we are rebuilding Steinway pianos.

A few examples of our work are in our showroom. Please call us if you would like to schedule an appointment.

The answer is yes, if you arrange ahead of time.


Cleaning under the strings of the soundboard requires that we use special tools. Attempting this on your own is not a good idea!

In order for the exterior of the piano to be protected from minor scratches, a piano cover is necessary. When a grand piano is typically played with the lid open, a string cover can prevent dust from settling on its strings and soundboard. Smudges and fingerprints on the exterior and keyboard can be removed with a window cleaner and microfibre cloth.

Usually it takes around four hours to fully vacuum, clean, and polish a grand piano and two hours to polish an upright piano.


A piano inspection is a courtesy provided by our piano technician, who provides the customers with specific information about the piano. Among the options we have are:

  • Assess the suitability of a piano for a piano student before purchase;
  • Calculate the insurance value of a piano;
  • Analyze a neglected piano to determine how much maintenance will be required; and
  • Estimate the cost of repairs and rebuilds.

In addition to providing official reports for legal, we can also provide insurance reports.

Pianos advertised online for free or cheap often come with the condition that the buyer is responsible for moving the piano, which can be costly! Usually, if a piano is untuned after a buy and move, the buyer only discovers its defects.

How to care for your piano

Whenever necessary: Clean exterior and keyboard

Every six months or every 12 months: Tuning and voicing

Tunings for everything else: Regulation

Once every five years: Clean interior and polish exterior

Utilise a piano cover

Damppchaser installation

String cover placement for grand pianos

A pianist’s environment should be as stable as possible with regard to temperature and humidity fluctuations.

While playing a grand piano, make sure the lid is always open so that it projects into the room rather than into a corner.

Our site inspection services can help you determine the best place to put your piano.

An upright piano’s tuning may slightly shift after it has been moved.

During an uneven terrain roll, grand piano strings can be broken.

When it rains, the humidity in the air increases, making keys stickier.

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